Receptionist/ Care Navigator

A receptionist or care navigator is often the first person a patient meets when they go to a surgery.

The role provides the first point of contact for all patients and acts as a focal point of communication between patients, doctors and other medical staff. 

Receptionists are key members of the practice team.  They are trained to work with all the resources available to them which may include signposting patients to another service, offering self help advice or booking with an appropriate clinician in the practice’s multi-disciplinary team.  This work is often referred to as ‘care navigation’.

As well as welcoming patients to the surgery, receptionists will;
  • direct patients to the appropriate department or practitioner
  • book appointments by phone and enter details into the IT system
  • answer queries from patients and other staff
Receptionists are people who;
  • are patient and calm
  • work well under pressure
  • have good customer service skills

Receptionist/ Care Navigator training:

There are no set entry requirements for the receptionist role.  However, customer facing roles or previous reception experience, especially in a medical setting would be advantageous. Full training is provided for the role.

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